Bone Idol Returns & Refunds Policy
Bone Idol Dog Food Returns & Refunds
Food as a perishable goods is exempt from standard distance selling policy.
Every care is taken to ensure your package is transported carefully. On the rare occasion that an issue with the packaging happens please follow the following process.
Photograph the damaged packaging
Email a copy of the photo including your order number and phone number to: firstname.lastname@example.org
Once your email is received and photo inspected, a member of the Bone Idol team will contact you directly via telephone to discuss the timescales in which a new order can be shipped to you. We aim to respond within one working day.
For any other queries please with email us at email@example.com
or call our team during standard working hours on 01273695631