Bone Idol Returns & Refunds Policy

At Bone Idol we aim to keep things as simple as possible.

Our Refunds and returns policy is detailed below and its based on what you buy.


Bone Idol Dog Food Returns & Refunds

Food as a perishable goods is exempt from standard distance selling policy.

Every care is taken to ensure your package is transported carefully. On the rare occasion that an issue with the packaging happens please follow the following process.

  • Photograph the damaged packaging

  • Email a copy of the photo including your order number and phone number to: 

Once your email is received and photo inspected, a member of the Bone Idol team will contact you directly via telephone to discuss the timescales in which a new order can be shipped to you. We aim to respond within one working day.


For any other queries please with email us at

or call our team during standard working hours on 01273695631