Bone Idol Brighton Shop:
How we are coping, our commitment to our team and our plea to our customers
Of all the things we are proud of, our team is number one. They are amazing, not just in their skill but also their commitment to our clients, your dogs & the community we serve.
We will not leave any one of them behind and are determined to make it through this crisis as a team. We will not be letting anyone go. We wanted to share that with you.
Opening hours: Sunday 22 March & Monday 23 March
We will be reducing our opening hours Sunday and Monday at our Brighton shop. The last week has been very busy and demanding for everyone. We want our colleagues to be able to support their families, to do their own shopping and to recharge.
We will be open from 12pm to 3pm on Sunday
We will be open from 11am to 3pm on Monday
Normal working hours will resume on Tuesday 24th March. We have not made any changes to existing grooming appointments. Grooming is done Tuesday to Saturday.
What if members of our team become unwell?
Firstly, please know that we are taking all precautions in the shop as detailed on our website: https://boneidolbrighton.com/pages/bone-idol-update-coronavirus-covid19
Unlike the big supermarkets, if we have people in isolation, we do not have the same ability to re-arrange rotas so this may mean we have to move grooming appointments at short notice, either because we are short staffed or we have to temporarily close. We will always contact you before any changes are made so please be sure to supply up to date contact information. Any closure will be temporary.
Our plea to our amazing customers
We are only here because of your support and we simply ask that you keep supporting local businesses like Bone Idol. If we do have to move grooming appointments, we will do all we can to minimise disruption, but would be so grateful if you could bear with us.
Your support means the world to all of us.
A message to our vulnerable customers or those in self isolation
For any of our customers who use our Brighton Shop and are unable to visit and are running out of essentials for your pets, please call us on 01273 695631. We will do all we can to help and get things you need to you.
Bone Idol online:
Our food is available online with free delivery. We have also reduced prices on our 15kg bags so customers can feel confident they have enough dog food. Because of a peak in online orders some of our deliveries have been slightly delayed but we expect the backlog to be cleared by early next week.
Thank you for your support and understanding.
Love Bone Idol